Our current production timeline is 7–10 business days from the time that order details are provided and artwork is approved, not including shipping. We frequently finish orders ahead of schedule and have the capacity to meet rush deadlines. Let us know when your order is due and we will deliver. Rush charges apply when orders are expected within 6 days or sooner, and will be 25% of the total invoice for a 4–6 day rush, 50% for 3 days, 75% for 2 days, and 100% for 1 day.
Print-ready artwork should be submitted at 300 ppi or in vector format at the desired output size. If applicable, call out any PMS colors and convert text to outlines. Don’t worry if you don’t know what any of that means! We have an art department happy to work with you to turn your dreams or doodles into custom artwork or recreate your design into a print-ready file.
Before your project heads off to the print shop or embroidery studio, we will provide a digital proof to simulate the size, location, and colors of the final product. Please look over your proof carefully as this is the last chance to catch any mistakes. Keep in mind that while we do not typically have problems in this area, no two monitors display colors exactly the same, and your final proof approval serves as acceptance of your complete order. A physical proof can also be provided before full production begins, at an additional cost.
We’re social and we love to share the work that we do. Occasionally we feature finished client projects via various social media channels. Let us know if you would like to opt out.
We prefer to keep minimums to 12 pieces per design, but realize that unique opportunities arise. While we make every effort to meet your needs, our shop minimum fee may apply. Let us know the details of your project and we will provide you with the information you’ll need to move forward with your order.
We aim for perfection, but sometimes mistakes are made. Our damage allowance is 3% of the total order on customer provided items. Of course, we will not bill you for any damaged items, but it’s a good idea to get extras.
We can order blank sample apparel if you want to look at a specific garment before committing to an order. Unused samples may be returned to Ellison within 7 business days for refund. Outbound shipping and restocking charges may apply for unwanted items. You are also welcome to keep the samples as blanks or bring them in for decoration to be applied to your order. Size charts are available.
New customers are asked to pay when order details are finalized. Returning customers may pay upon receiving an order. Credit card payments are subject to a 3% transaction fee. A 3% late charge is applied to all unpaid balances after 30 days. There is a $25 fee for returned checks.
We recommend washing the garment inside out in cold water. Tumble dry on low heat or according to manufacturer’s instructions. Following these instructions ensures the best longevity of your custom decorated garment.